1. Plans covered
This policy covers eFootballLAB PRO Monthly (USD $1.99 per month) and PRO Yearly (USD $14.99 per year). Both are digital subscriptions with the same PRO features and automatic renewal until canceled. Taxes, fees and the final amount are shown at Whop checkout.
2. Cancel future renewals
Cancel before the next renewal date through your Whop account's subscription management controls or the instructions on your receipt. Check for Whop's cancellation confirmation. Cancellation stops later renewal charges; it does not automatically reverse a charge already made. Normally, paid access lasts until the current billing period ends unless an approved refund or payment reversal ends it sooner. Simply stopping use or closing an eFootballLAB page does not cancel billing.
3. Request a refund
Email [email protected] from the address used for the purchase, or use the seller contact information on your Whop receipt. Include your Whop order reference, purchase date, plan and a brief description of the issue. Do not send full card details. eFootballLAB reviews each product or service refund request on its facts; no automatic refund is promised solely because a subscription was canceled or unused.
Relevant circumstances may include failure to receive access, a material difference between the service and its description, or a service issue we cannot reasonably fix. We may first investigate and attempt to restore access. If a refund is approved, we instruct Whop to return the applicable payment to the original method. Access for the refunded period may end when the refund is processed.
4. Billing errors and mandatory rights
For duplicate payments, unrecognized charges or payment-processing errors, contact Whop at [email protected]; you may also tell us so we can help locate the order. Nothing in this policy limits any non-waivable refund, withdrawal or chargeback right under applicable law, including rights that may apply in the EU, EEA or UK. Any digital-content exception to a statutory withdrawal right applies only if its legal conditions, including required express acknowledgment at checkout, are met.
5. Decisions and contact
We will explain the outcome of a product or service refund request by email. An approved refund is processed by Whop; the time for funds to appear depends on Whop, the payment method and your bank. For product, access, privacy or refund questions, contact eFootballLAB at [email protected]. Include your Whop order or receipt reference, but never send a password or full payment-card number. Payment-processing disputes may also be reported to Whop at [email protected].